Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Does Wave need to be drained manually?

When cooling, Wave produces excess water. What makes Wave unique is that it takes this excess water and sprays it on the internal condenser to evaporate it (which runs hot while in use) without manual drainage.   In high humidity environments (70%+ humidity) you may find excess water building up. Here, you can use the drain hole to empty your Wave when you’re done using it and need to transport it. If you’re in low to medium humidity, this won’t be an issue

Can other power stations or resources power to Wave?

Yes, as long as the AC output is over 600W can power Wave.

How do I use Eco Mode?

Get up to 8 hours cooling with Eco Mode. Just open the app, and select “Eco Mode”, then you’ll be prompted to pick low, medium or high settings. Select which you need for a preview of how long your Wave will run for. Then, it will automatically adjust and switch between cooling and fan modes in intervals to keep you cool for extended periods.

Under cooling mode, how long can Wave battery pack, DELTA Max, and DELTA Pro support the operation of Wave?

It depends on the battery you choose to use:  Wave add-on battery: 3 hours DELTA Max: 5-6 hours DELTA Pro: 12 hours Note: Assumes average power consumption of 300W per hour for Wave under 26° with the lowest volume of air

In how big space is, does Wave have the best cooling performance?

While Wave can cool most small to medium sized spaces, 8㎡ is optimal for fast cooling. That’s about the size of a four-man tent. 

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