Welcome to EcoFlow Support

Welcome to EcoFlow Support

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EcoFlow STREAM 5000
EcoFlow STREAM Expansion Battery 5000
EcoFlow STREAM AC 5000
EcoFlow DELTA 2 Max
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Classic (1024Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Ultra Plus (3072Wh)
EcoFlow DELTA 3 Max (2048Wh)
EcoFlow DELTA 3 1000 Air
EcoFlow DELTA 3 2000 Air
EcoFlow RAPID Magnetic Power Bank
EcoFlow TRAIL Plus 300 DC
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow DELTA Pro 3
EcoFlow DELTA Pro
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 60W Portable Solar Panel
EcoFlow 110W Portable Solar Panel
Alternator Charger (800W)
EcoFlow DELTA 3
EcoFlow RIVER 3 Plus
EcoFlow RIVER 3
EcoFlow RIVER 2 Pro
EcoFlow RIVER 2
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow WAVE 2
EcoFlow GLACIER
EcoFlow RIVER 2 Max
EcoFlow 400W Portable Solar Panel
EcoFlow 45W Portable Solar Panel
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Portable Solar Panel

FAQ

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EcoFlow DELTA 3 1000 Air

The device is making a strange noise How can I tell if it's a sign of a malfunction?

The device will generally emit some background noise during normal operation (such as fan noise or current flow). If the device is not operating normally, the noise may become noticeably louder or sound unusual. A sharp whistling, clanking, or grinding sound may indicate a malfunction. Please record a short video of the issue and send it to us so we can help identify and resolve the problem.

Can I use the device to power medical devices?

For stability reasons, we do not recommend using the device to power critical medical devices such as ventilators.

What is the dust and waterproof rating of the device?

IP30

Can the device be taken on high-speed trains, airplanes, ships, and other modes of transportation?

It cannot be taken on an airplane. For information on whether it can be taken on high-speed trains or cruise ships, please consult the corresponding department or call the customer service number.

Is the device grounded?

Yes, the AC output and the internal system of the device are grounded. If the device's AC input is connected to the grid, it will share the same ground as the grid power.

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