Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

When the plug-in battery is connected, which one does the external power supply charge first, the plug-in battery or the GLACIER?

When the battery level is less than 5%, the plug-in battery is charged first (because when the battery level is too low, the GLACIER cannot be turned on); and when it is not less than 5%, the GLACIER is charged first.

Can the GLACIER endure bumpy transportation for a long time?

Yes, please leave it for at least 2 hours before using it after long time transportation

Where and how should the GLACIER be placed?

Ensure that there is a minimum distance of 50 mm between the air inlet/outlet and the wall, and keep the tilt angle of the device at less than 30 degrees.

What version of Wi-Fi does the GLACIER support?

2.4 GHz Wi-Fi.

Is the ice maker made of food-grade materials?

Yes, the ice maker is made of all food-grade materials and the drain pipes are antibacterial.

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