Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

How much capacity of photovoltaic panels do I need to meet my home's electricity needs?

Based on the user's monthly electricity consumption, local sunshine conditions, and overall budget considerations, a 1 kW solar panel can generate approximately 3 kWh-5 kWh of electricity per day.

Do I need to manually operate the photovoltaic power generation system every day?

Manual control is not required because the system monitoring is fully automatic and will start and stop automatically.

Can I get a full refund after picking a order?

It depends on the agreement between the installation company and the user.

What is the warranty period of Power Ocean?

1: The warranty period for EcoFlow PowerOcean inverter is 15 years 2: The warranty period for EcoFlow PowerOcean battery pack is 15 years or when the battery hits below 70% of its original capacity after 6000 complete charge cycles

Can Ecoflow still provide maintenance after the warranty period of EcoFlow PowerOcean inverter has passed?

After the product warranty period has expired, users can purchase extended warranty from EcoFlow, and EcoFlow will provide maintenance services for customers who have extended warranties.

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