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FAQ

Why can't my charger power the Trail?

The Trail utilizes a high-efficiency fast-charging solution, and its charging management chip requires a minimum voltage to operate. To charge your Trail device, please use a charger with an output of 9V or higher. Chargers that only support a 5V output will not be able to charge the device.

How to charge your device wirelessly more effectively?

Do not use a phone case or choose a thin phone case with a magnetic design that is less than 2.5mm thick and align it with the wireless charging position of the power bank.

Can the USB-C port of the power bank be used for charging and discharging?

Yes, the USB-C port is bidirectional port that can be used for both charging or discharging.

Usage environment and storage requirements for power banks

The battery capacity of the power bank is greater than 80% after 300 cycles. It supports charging and discharging at an altitude below 3000m and an environment of 0~40℃. If it is not used for a long time, it is recommended to store it in an environment of -10~40℃ and charge the power bank at least once every 3 months.The battery capacity of the power bank is greater than 80% after 300 cycles. It supports charging and discharging at an altitude below 3000m and an environment of 0~40℃. If it is not used for a long time, it is recommended to store it in an environment of -10~40℃ and charge the power bank at least once every 3 months.

Why is there a difference between the rated capacity and the nominal?

Nominal capacity refers to the total capacity of the internal battery cells of the power bank, while rated capacity refers to the actual amount of the power that the power bank can output under standard output conditions( such as 5V/2A). The nominal capacity is a theoretical value, while the rated capacity takes into account factors such as energy conversion effiencicy and circuit loss, it will be lower than the nominal capacity.

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