Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

Can I use a 100W 12V solar panel with this battery?

Yes, but please ensure your solar charge controller can handle the power output of your solar panels. Do not connect solar panels directly to the battery without a solar charge controller. If you have any questions about selecting the right specifications for your solar charge controller, feel free to contact us.

What is the lifespan of this battery?

It can keep above 80% remaining capacity after 6000 cycles. Additionally, this battery has an IP65 protection rating, making it suitable for most usage scenarios.

Can I monitor the battery status via Bluetooth on my phone?

No, this battery does not support Bluetooth connection. You can use a shunt (purchased separately) to track the battery's status.

How do I charge my battery?

The battery supports multiple charging methods, including solar charging, DC-DC battery chargers, and AC-DC battery chargers. We recommend carefully reviewing the battery's input parameters before selecting a charger.

What should I do when I receive the battery?

Upon receiving the battery, use a multimeter to test the voltage of the positive and negative terminals (battery range: 10V-14.6V). Confirm that the battery is within the normal voltage range to ensure proper functionality.

Contact us