Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

What is the noise level?

The operational volume of the Smart Generator is 56 to 67dB at 7 meters, which is similar to office noise or a conversation.

Abnormal heating

1. Check that the mode and temperature are correctly configured. 2. Use the device within the operating temperature range. Lower ambient temperatures will lead to compromised heating effect. 3. Remove any blocking objects and make sure that the air inlet is more than 0.5 m away from walls. 4. Connect the device to the Ecoflow app and complete network setup. Then check for any firmware updates. 5. Refer to the user manual and use the device within the specified temperature range. 6. Check the device's heating effect after the protective shutdown period ends.

How do we price our bundles?

There are three prices for each bundle (Super-early bird, early bird, and pre-order). Each price is subject to a quantity limit. Therefore, a price match guarantee is not provided. 

Does WAVE 2 have a dehumidification function?

The device does not have a separate dehumidification mode. But the dehumidification function can be realized to a certain extent when the drain-free function is turned off and the external drainage is started.

Does WAVE 2 need to be networked during daily use?

Networking is not necessary. When using the app, you can control the device from a close range through Bluetooth or networking, or remotely control it by configuring the network for WAVE 2.

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