Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Usage Tips

1.Avoid direct sunlight – it weakens cooling performance. 2.Close the lid properly – if reversed, it won’t seal tightly and will trigger an alarm. 3.For 45L & 55L models: Ensure the inner divider faces the correct direction to maintain dual-zone cooling.

How to Charge the Battery Pack?

1.Charge through the fridge’s host port. 2.Use a Type-C cable (direct charging).

How to Power the GLACIER Classic?

1.Shore Power outlet (via XT60 port). 2.Solar panel 3.Battery pack (supports Type-C direct charging).

GLACIER Classic Won’t Turn On – How to Fix?

1.Check power connection: Plug it into a shore power outlet first. If it starts, the battery was fully drained. 2.Low battery discharging limit: If the battery is below the discharging limit, plug it in to charge. Optional: Set the discharging limit to 0% in settings. This gives you 1 extra minute of runtime before shutdown. 3.Future improvement: A firmware update will soon improve low-battery handling for smoother operation. Still stuck? Contact support for help! 😊

What to Do After Receiving GLACIER Classic?

Inspect the packaging for damage. Open the box and confirm all parts are included. Plug the fridge into a household power outlet, turn it on, connect to Wi-Fi via the EcoFlow app, and update the firmware. ⚠️ Keep it plugged in during updates!

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