Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Why can't my charger power the Trail?

The Trail utilizes a high-efficiency fast-charging solution, and its charging management chip requires a minimum voltage to operate. To charge your Trail device, please use a charger with an output of 9V or higher. Chargers that only support a 5V output will not be able to charge the device.

What kind of wall charger is needed for Ecoflow TRAIL Portable Power Station?

Use any 9V or above USB-C PD charger for the Ecoflow TRAIL Portable Power Station. For full-speed charging, 220W (140W, 100W) or 280W (2*140W) total charging ports are required.

Common error/failure handling methods

High temperature protection: Please stop using the product and move it to a well-ventilated location away from heat sources. The alarm will automatically disappear after the product temperature returns to normal levels. Low temperature protection: Please move the product to a warmer location. The alarm will automatically disappear after the product temperature returns to normal levels. USB-C1 output overload: Please remove the device connected to the USB-C1 interface. Wait for the alarm to automatically disappear before trying again. USB-C2 output overload: Please remove the device connected to the USB-C2 interface. Wait for the alarm to automatically disappear before trying again. USB-A output overload: Please remove the device connected to the USB-A interface. Wait for the alarm to automatically disappear before trying again. Car charger output overload: Please remove the device connected to the car charger output port. Wait for the alarm to automatically disappear before trying again. If the reported fault cannot be resolved after attempting above methods, please contact our customer service for further assistance with after-sales processing.

How to turn on low current mode

1. Connect a low-power device to the USB-A port 2. Double-click the multi-function button. When the USB-A port flashes, low-current mode is enabled 3. Low-current mode will last for 3 hours. You can double-click to exit early

What material is the battery of the device made of?

LiFePO4

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