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FAQ

What is the charging time for the River 3 Plus?

AC Charging: Fastest: 43 minutes to charge from 0% to 80%, 60 minutes to charge from 0% to 100%; Car Charging: Fastest: 2.5 hours to charge from 0% to 80%, 3.3 hours to charge from 0% to 100%; Solar Charging: Fastest: 1.2 hours to charge from 0% to 80%, 1.5 hours to charge from 0% to 100%; The above data is based on laboratory testing. Charging times may vary depending on environmental conditions.

What are the supported communication protocols for the type-c port of the River 3 Plus host?

PD3.0/QC2.0/QC3.0/UFCS/BC1.2/Apple2.4/SCP/FCP/AFC (only support discharge) Compatible with mainstream mobile phones,computers,rechargeable treasure charging scenarios, it is recommended to introduce the common ones can be

Can the special edition power bank be purchased separately on the official website?

Yes, it can be purchased. Note 1: Users can buy it directly from the Options under the RIVER 3 Plus (Wireless) link on the official website (it will not appear under the regular Rapid 5000 link), as shown in the image on the right. Note 2: The special edition power bank generally does not participate in major promotions or price changes.

What is the warranty period for the RIVER 3 Plus (Wireless)?

Warranty period for the power bank: 2 years; Warranty period for the main unit (excluding the power bank): 5 years.

What should I do if my exclusive edition power bank is broken?

We will replace the exclusive edition power bank for you personally, and we apologize for any inconvenience this may have caused.

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