Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Does it support charging while using?

Yes, power station supports charging and discharging when charging in vehicles,portable solar panel, etc. However, when the battery of the machine is low or is about to run out, it is best not to output while connecting to DC charging (solar/vehicle charging); at this time, if the input of the power is less than or equal to the output power, the device will continue to consume power, which may result in power loss and eventually damage the battery.

How does the Emergency Power Supply (EPS) work? And how fast is it?

When your portable power station is plugged into the wall, any electronics plugged into it are powered from the grid and not its battery. When power from the grid stops, as in a blackout, the power station automatically switches to battery power within 30ms.

How long can the product charge my devices?

The charging time is shown on the product’s LCD Screen, which can be used to estimate the charging time of most appliances with stable power usage.

How can I know if the product is charging?

When it’s charging, the remaining charging time will be shown on the LCD Screen. Meanwhile, the charging indicator icon begins to rotate with the remaining battery percentage and the input power shown on the right of the circle.

How to clean the product?

Please gently wipe it with a dry, soft, clean cloth or paper towel.

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