Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

What does IP65 protection level mean for the inverter?

IP6x indicates that the device can completely prevent foreign objects and dust from entering; IPx5 indicates that the device can prevent water from entering the device in all directions.

Can a inverter with different MPPTs be connected to different components?

The EcoFlow hybrid inverter must be connected to components with the same specifications on the same MPPT. The two MPPTs are independent of each other, and it is recommended that both MPPTs be connected to components with the same specifications and the same quantity.

What is the AC voltage and current output of the inverter?

A 10 kW inverter can output 220V AC/380V AC, 230V AC/400V AC, and 50/60 Hz three-phase AC electricity, with a maximum output current of 15.2 A.

Where can I find the product Serial Number?

1. The device Serial Number is generally located at the bottom or side of the product. 2. The Serial Number of each module of the system, such as inverter and battery, can also be viewed in the mobile app under settings - specifications.

What is the RIVER 2's input power and how long does it take to fully charge?

RIVER 2: 1. AC Charging: X-Stream 360W fast charging 0%-100% in 1 hr 2. Solar Charging: 110W fully charges in 3-6 hrs 3. Car Charging: 100W fully charges in 3 hrs 4. USB-C Charging: 60W fully charges in 5 hrs RIVER 2 Max: 1. AC Charging: X-Stream 660W fast charging 0%-100% in 1 hr 2. Solar Charging: 220W fully charges in 3-6 hrs 3. Car Charging: 100W fully charges in 6 hrs 4. USB-C Charging: 100W fully charges in 6 hrs RIVER 2 Pro: 1. AC Charging: X-Stream 870W fast charging 0%-100% in 1.17 hr 2. Solar Charging: 220W fully charges in 4.5-9 hrs 3. Car Charging: 100W fully charges in 9 hrs 4. USB-C Charging: 100W fully charges in 9 hrs

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