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EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

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EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

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Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

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EcoFlow NextGen 220W Portable Solar Panel

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FAQ

Why isn’t my phone reaching 15W wireless charging power?

To ensure smooth wireless charging, confirm that your phone supports the Qi2 standard and 15W charging. Keep the device ventilated to prevent overheating. Make sure the phone is aligned with the power bank’s magnetic charging icon. If the phone case is too thick or contains metal, it may affect charging; it is recommended to remove the case or use a thin case (less than 2.5mm thick). Additionally, if the phone overheats or is nearly fully charged, it may automatically lower the charging power to protect itself.

Can I bring the power bank on board an airplane?

Yes, it is generally allowed. According to the regulations of the International Civil Aviation Organization (ICAO) and most airlines, power banks with a capacity below 100Wh are permitted for carry-on baggage. RAPID 5000mAh has a capacity of 19.35Wh, which is well below this limit, so it can be carried on board.

RAPID 5000mAh USB-C Port Input and Output Guide

*Supported protocols: Wired: 5V/3A 15W, 9V/3A 27W, 12/2.5A 30W, 15V/2A 30W; PD3.0, QC3.0, PPS Wireless: MPP 15W, EPP 7.5W/5W *RAPID 5000mAh USB-C port and the USB-C built-in cable, both supporting bidirectional charging and discharging, with a maximum power output of 30W and support for simultaneous charging and discharging. 1. Charging the power bank via a USB-C port while using the built-in cable to charge a phone. 2. Charging the power bank via a USB-C port or the built-in cable while using wireless charging to charge a phone (enabled by default, can be manually turned off). 3. Charging the power bank via both the USB-C port and the built-in cable simultaneously, while using wireless charging to charge a phone (enabled by default, can be manually turned off). *When charging RAPID through the USB-C Output/Input Port and the USB-C Output/Input Cable simultaneously, which one is prioritized? The first connected port takes priority for charging. The second connection will be disabled. *When charging other devices through the USB-C Output/Input Port and the USB-C Output/Input Cable simultaneously, how is the power distributed? Each will output 5V/1.5A, 75W. *Can the USB-C Output/Input Port, the USB-C Output/Input Cable, and wireless charging be used to charge other devices simultaneously? During discharging, if a wired connection is made, wireless charging will stop outputting power (can be manually enabled if needed).

Why does my phone heat up while charging with the power bank? Will it cause any issues?

It is normal for a phone to heat up while using a power bank. The main reasons include energy conversion loss, using the phone while charging (such as playing games or watching videos), and high-temperature environments (such as direct sunlight or inside a car). To avoid overheating, keep both the phone and the power bank in a well-ventilated environment. If the device overheats, the charging power may decrease. In such cases, stop charging and allow the device to cool down before resuming. An increase in temperature is also a normal phenomenon in wireless charging. The product has passed safety certifications, so it can be used with confidence.

Can both models of the power bank be brought on an airplane?

Yes, please ensure that RAPID is carried in hand luggage, as it cannot be placed in checked luggage. Note: Local government policies and airline guidelines may change, and it is strongly recommended to confirm with the airline before onboarding.

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