Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

How to charge your device wirelessly more effectively?

Do not use a phone case or choose a thin phone case with a magnetic design that is less than 2.5mm thick and align it with the wireless charging position of the power bank.

Why does my phone get hot when charging with a power bank? Is there any impact?

It is considered normal for a smartphone to generate heat while being charged by a power bank. This may be caused by factors such as energy conversion losses, simultaneous charging and usage, and elevated ambient temperatures. To prevent overheating, ensure that both the smartphone and the power bank are placed in a well-ventilated environment. In cases of excessive heat, the device may reduce its power output. Charging may be paused and resumed once the device has adequately cooled down. Please rest assured that our product has obtained multiple regulatory safety certifications and meets strict compliance standards.

Is our power bank compatible with android phones?

Our power bank is compatible with most android phones, but does not support the proprietary wireless charging protocol of android phones. And we recommend that you choose a phone case that supports magnetic attraction for a better experience.

What is the function of the button?

"A single press will wake up/display the remaining battery level. Double click to switch between wireless charging fast mode( green light on) and low temperature mode( blue light on). Press and hold for 3 seconds to turn on/off wireless charging."

Can I use it while charging?

Supports simultaneous charging and discharging. Wireless charging up to 7.5W Max. When discharging simultaneously, wireless charging is disabled by default, but can be enabled by pressing and holding the button for 3 seconds.

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