Welcome to EcoFlow Support

We're here for you

EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Ultra Plus (3072Wh)

EcoFlow DELTA 3 Max (2048Wh)

EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

EcoFlow RIVER 3

EcoFlow RIVER 2 Pro

EcoFlow RIVER 2

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

EcoFlow 45W Portable Solar Panel

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Portable Solar Panel

Home

Support

FAQ

Why can not my charger reach 140 W output on a single port?

Wheter the appropriate interface is selected( only C1 and C2 support 140 W Max), whether the protocol matches, whether the current device temperature is too high, and whether the device battery is almost full.

Can I use it after unpacking?

Yes, the product supports plug-and-play functionality. However, since the product features are continuously updated and improved, it is recommended to connect to the app and upgrade to the latest firmware for a better user experience.

What devices are compatible?

This charger is compatible with laptops, phones, tablets, earphones, smartwatches, gaming consoles, and other devices with USB-C or USB-A ports, such as MacBook Pro/Air, iPhone, iPad, Dell XPS, and Samsung Galaxy.

What is PogoPin contact charging? Is it safe?

PogoPin is a magnetic contact charging method commonly used in modular connections, supporting high-efficiency, safe, and stable charging connections.

Is it normal fo the device to heat up?

Is it normal for the device surface to heat up under high power transmission. The device has multiple built-in protection mechanisms, the device can be used with confidence, users are abvised not touch it directly.

Contact us

Email Us