Welcome to EcoFlow Support

We're here for you

EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Ultra Plus (3072Wh)

EcoFlow DELTA 3 Max (2048Wh)

EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

EcoFlow RIVER 3

EcoFlow RIVER 2 Pro

EcoFlow RIVER 2

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

EcoFlow 45W Portable Solar Panel

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Portable Solar Panel

Home

Support

FAQ

Why isn’t my phone reaching 15W wireless charging power?

To ensure smooth wireless charging, confirm that your phone supports the Qi2 standard and 15W charging. Keep the device ventilated to prevent overheating. Make sure the phone is aligned with the power bank’s magnetic charging icon. If the phone case is too thick or contains metal, it may affect charging; it is recommended to remove the case or use a thin case (less than 2.5mm thick). Additionally, if the phone overheats or is nearly fully charged, it may automatically lower the charging power to protect itself.

Why does my iPhone stop charging at 80%?

This is part of Apple’s battery optimization mechanism. The Optimized Battery Charging feature is designed to extend battery lifespan. Your iPhone learns your charging habits and will pause charging at 80%, only resuming to 100% right before you need to use it. How to disable this feature: If you do not need this function, you can go to Settings > Battery > Battery Health & Charging > Optimized Battery Charging and tap to turn it off.

Why is the magnetic attachment not strong?

If the magnetic attachment is not strong, it may be due to the following reasons: 1. The phone does not support magnetic attachment: Most Android phones do not have built-in magnetic functionality. It is recommended to use a magnetic phone case or a magnetic ring to enhance the attachment force. 2. Issues with the phone case: Thick or metal phone cases can weaken the magnetic force. It is recommended to use a thin (less than 2.5mm thick), non-metallic magnetic phone case. 3. Misalignment: Ensure that the wireless charging area on the phone is aligned with the magnetic attachment point of the power bank to improve stability and charging efficiency.

Can it charge multiple devices at the same time? For example, multiple phones?

The Type-C port and the built-in cable can charge multiple devices simultaneously, but the charging speed will be slower. The 5000mAh model cannot charge via wired and wireless simultaneously.

What charging protocols does RAPID support?

Wired: Compatible with mainstream fast charging protocols, including PD, QC, PPS, FCP, and SCP. Wireless: Qi1.0 (5W for Android devices) Qi2.0 (15W for iPhone 12 series and later models)

Contact us

Email Us