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FAQ

What protocols does RAPID Pro power bank support, what is the power distribution for charging and discharging, and does it support chaging and discharging at the same time?

Supports pass-through charging, with the power level depending on the power requirements of the devices connected to each port. 27K Input supports PD3.1 protocol and is compatible with PD3.0 PPS, QC3.0, AFC, BC1.2; Output supports PD3.1 protocol and is compatible with PD3.0 PPS, QC3.0, AFC, Apple2.4A, BC1.2, SCP, FCP, UFCS 20K Input supports PD3.0, PPS, QC3.0, AFC, BC1.2; Output supports PD3.0 PPS, QC3.0, AFC, Apple2.4A, BC1.2, SCP, FCP, UFCS

How to keep the power bank charging and discharging quickly?

To ensure fast and stable charging and discharging performance when using the power bank, we recommend the following. 1. Choose the Right Charger: Use a charger that supports fast charging protocols and has a high output power (such as PD 65W or 100W). Avoid using low-power chargers (such as 5V/1A). 2. Use a Good Charging Cable: Select original or high-quality fast charging cables (such as those supporting 5A, 240W). Keep connectors clean and secure, and avoid excessively long cables. 3. Device Compatibility: Make sure the connected devices support fast charging protocols; otherwise, fast charging will not be achieved.

Why does the power bank provide less electricity than expected?

There will usually be a difference from what is expected, with the capacity reduction mainly due to energy losses in the battery and the conversion circuit.

RAPID 5000mAh USB-C Port Input and Output Guide

*Supported protocols: Wired: 5V/3A 15W, 9V/3A 27W, 12/2.5A 30W, 15V/2A 30W; PD3.0, QC3.0, PPS Wireless: MPP 15W, EPP 7.5W/5W *RAPID 5000mAh USB-C port and the USB-C built-in cable, both supporting bidirectional charging and discharging, with a maximum power output of 30W and support for simultaneous charging and discharging. 1. Charging the power bank via a USB-C port while using the built-in cable to charge a phone. 2. Charging the power bank via a USB-C port or the built-in cable while using wireless charging to charge a phone (enabled by default, can be manually turned off). 3. Charging the power bank via both the USB-C port and the built-in cable simultaneously, while using wireless charging to charge a phone (enabled by default, can be manually turned off). *When charging RAPID through the USB-C Output/Input Port and the USB-C Output/Input Cable simultaneously, which one is prioritized? The first connected port takes priority for charging. The second connection will be disabled. *When charging other devices through the USB-C Output/Input Port and the USB-C Output/Input Cable simultaneously, how is the power distributed? Each will output 5V/1.5A, 75W. *Can the USB-C Output/Input Port, the USB-C Output/Input Cable, and wireless charging be used to charge other devices simultaneously? During discharging, if a wired connection is made, wireless charging will stop outputting power (can be manually enabled if needed).

Can I bring the power bank on board an airplane?

Yes, it is generally allowed. According to the regulations of the International Civil Aviation Organization (ICAO) and most airlines, power banks with a capacity below 100Wh are permitted for carry-on baggage. RAPID 5000mAh has a capacity of 19.35Wh, which is well below this limit, so it can be carried on board.

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