Welcome to EcoFlow Support

Welcome to EcoFlow Support

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EcoFlow STREAM 5000
EcoFlow STREAM Expansion Battery 5000
EcoFlow STREAM AC 5000
EcoFlow DELTA 2 Max
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Classic (1024Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Ultra Plus (3072Wh)
EcoFlow DELTA 3 Max (2048Wh)
EcoFlow DELTA 3 1000 Air
EcoFlow DELTA 3 2000 Air
EcoFlow RAPID Magnetic Power Bank
EcoFlow TRAIL Plus 300 DC
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow DELTA Pro 3
EcoFlow DELTA Pro
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 60W Portable Solar Panel
EcoFlow 110W Portable Solar Panel
Alternator Charger (800W)
EcoFlow DELTA 3
EcoFlow RIVER 3 Plus
EcoFlow RIVER 3
EcoFlow RIVER 2 Pro
EcoFlow RIVER 2
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow WAVE 2
EcoFlow GLACIER
EcoFlow RIVER 2 Max
EcoFlow 400W Portable Solar Panel
EcoFlow 45W Portable Solar Panel
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Portable Solar Panel

FAQ

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FAQ

How to Charge the Add-on Battery

1.Car charger (XT60 port) 2.Solar panel (XT60 port) 3.EcoFlow Alternator Charger (XT60/XT150)

How to Charge the Add-on Battery

1.Car charger (XT60 port) 2.Solar panel (XT60 port) 3.EcoFlow Alternator Charger (XT60/XT150)

WAVE 3 Won’t Turn On – How to Fix?

1.Check power connection: Plug it into a shore power outlet first. If it starts, the battery was fully drained. 2.Low battery discharging limit: If the battery is below the discharging limit, plug it in to charge. Optional: Set the discharging limit to 0% in settings. This gives you 1 extra minute of runtime before shutdown. 3.Future improvement: A firmware update will soon improve low-battery handling for smoother operation. Still stuck? Contact support for help! 😊

How to Drain Water Properly

1.Hold the Drainage Button for 3 seconds to start auto-draining. After draining, remove the tube and tilt the device backward slightly to remove leftover water.

How to Move the Device Safely

1.Drain all water before moving (use the drainage button). 2.Never tilt or flip the device – it may break internal parts. 3.Check battery connections if attached. 4.Turn off the device before moving. 5.Total weight ≈55 lbs (25 kg) – Don’t move it alone！

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