Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

What should I do after receiving the WAVE 3?

1.Check the packaging for damage. Open the box and verify all components are included. 2.Plug the device into a shore power outlet, turn it on, connect it to Wi-Fi via the EcoFlow app, and update the firmware. ⚠️ Keep WAVE 3 plugged in during updates to avoid failures!

Can the EcoFlow DELTA Pro 3 main unit be used with EcoFlow DELTA Pro main unit?

No, not supported.

What items are included in the packaging for EcoFlow 125W Bifacial Modular Solar Panel (500W, 4-panel kit)?

1. EcoFlow 125W Bifacial Modular Solar Panel × 4 2. EcoFlow XT60W to Solar Connector Extension Cable (MC4 Compatible) × 1 3. EcoFlow Solar Connector to XT60i Extension Cable (MC4 Compatible) × 1 4. EcoFlow Solar Connector Extension Cable (6.56 ft / 2 m) × 2 5. Protective Bag × 2 6. Quick Start Guide, Safety Instructions & Warranty Card

What items are included in the packaging for EcoFlow 125W Bifacial Modular Solar Panel (125W, 1-panel kit)?

1. EcoFlow 125W Bifacial Modular Solar Panel × 1 2. EcoFlow XT60W to XT60i Extension Charging Cable × 1 3. Quick Start Guide, Safety Instructions & Warranty Card

What items are included in the packaging for EcoFlow 125W Bifacial Modular Solar Panel (250W, 2-panel kit)?

1. EcoFlow 125W Bifacial Modular Solar Panel × 2 2. EcoFlow XT60W to XT60i Extension Charging Cable × 1 3. Protective Bag × 1 4. Quick Start Guide, Safety Instructions & Warranty Card

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