Welcome to EcoFlow Support

We're here for you

EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Ultra Plus (3072Wh)

EcoFlow DELTA 3 Max (2048Wh)

EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

EcoFlow RIVER 3

EcoFlow RIVER 2 Pro

EcoFlow RIVER 2

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

EcoFlow 45W Portable Solar Panel

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Portable Solar Panel

Home

Support

FAQ

What are the supported communication protocols for the type-c port of the River 3 Plus host?

PD3.0/QC2.0/QC3.0/UFCS/BC1.2/Apple2.4/SCP/FCP/AFC (only support discharge) Compatible with mainstream mobile phones,computers,rechargeable treasure charging scenarios, it is recommended to introduce the common ones can be

Can the special edition power bank be purchased separately on the official website?

Yes, it can be purchased. Note 1: Users can buy it directly from the Options under the RIVER 3 Plus (Wireless) link on the official website (it will not appear under the regular Rapid 5000 link), as shown in the image on the right. Note 2: The special edition power bank generally does not participate in major promotions or price changes.

What is the warranty period for the RIVER 3 Plus (Wireless)?

Warranty period for the power bank: 2 years; Warranty period for the main unit (excluding the power bank): 5 years.

What should I do if my exclusive edition power bank is broken?

We will replace the exclusive edition power bank for you personally, and we apologize for any inconvenience this may have caused.

If my RIVER 3 Plus (Wireless) breaks but the power bank is still working, what should I do?

The main unit should be sent for repair first. If it cannot be repaired, the offline service provider will need to separate the main unit and power bank from the hard bundle and replace the main unit individually. The SKU for the standalone R3P main unit: EFRIVER3Plus-W-NPB-EU EFRIVER3Plus-W-NPB-US EFRIVER3Plus-W-NPB-JP (to be built)"

Contact us

Email Us