Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

Is the Battery Waterproof?

Yes! IP65 rating – protects against dust and water splashes.

How Long to Fully Charge the Battery?

Car charger (12V/96W): ~16.2 hrs Car charger (24V/192W): ~7.3 hrs Solar (ideal conditions): ~3.6 hrs Actual time may vary based on usage.

Can the Add-on Battery Charge Other Devices?

Yes! USB-A: Up to 18W USB-C: Up to 140W

WAVE 3 Power Sources

1.Shore power outlet 2.EcoFlow WAVE 2/3 Add-on Battery (XT150 port) 3.EcoFlow portable power stations (XT150 port)

WAVE 3 Won’t Turn On – How to Fix?

1.Check power connection: Plug it into a shore power outlet first. If it starts, the battery was fully drained. 2.Low battery discharging limit: If the battery is below the discharging limit, plug it in to charge. Optional: Set the discharging limit to 0% in settings. This gives you 1 extra minute of runtime before shutdown. 3.Future improvement: A firmware update will soon improve low-battery handling for smoother operation. Still stuck? Contact support for help! 😊

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