Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

Usage Guidelines

1.Keep the WAVE 3 away from dust or debris to prevent strange noises. 2.Avoid direct sunlight – it reduces cooling efficiency. 3.Place the WAVE 3 flat on the ground to avoid water leakage.

Firmware Update Tips

1.Always keep WAVE 3 connected to power during updates. Unstable power may cause failures or damage. 2.If an update fails due to power issues: Reconnect to power and retry. Contact support if the problem persists.

What should I do after receiving the WAVE 3?

1.Check the packaging for damage. Open the box and verify all components are included. 2.Plug the device into a shore power outlet, turn it on, connect it to Wi-Fi via the EcoFlow app, and update the firmware. ⚠️ Keep WAVE 3 plugged in during updates to avoid failures!

Battery Material

LFP (Lithium Iron Phosphate) – safer and longer-lasting.

Battery Lifespan

Retains ≥80% capacity after 4,000 charge cycles.

Contact us