Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Can wireless charging be turned on and off?

Double-click the button to turn on or off wireless charging. If the phone is attached to RAPID when wireless charging is off, remove the phone and attach it again to turn on wireless charging.

What is the magnetic attraction force of RAPID?

≥11N.

What do the power indicator lights on the 5000mAh RAPID represent battery level?

Each of the 4 lights represents 25% of the battery level.

Why can not my charger reach 140 W output on a single port?

Wheter the appropriate interface is selected( only C1 and C2 support 140 W Max), whether the protocol matches, whether the current device temperature is too high, and whether the device battery is almost full.

Why are the power, voltage, and current readings on the charger screen different from those in the app?

The power, voltage, current, and other information displayed in the app are reported to the cloud by the charger at specified intervals, which may cause data discrepancies due to timing differences.

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