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Welcome to EcoFlow Support

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EcoFlow STREAM 5000
EcoFlow STREAM Expansion Battery 5000
EcoFlow STREAM AC 5000
EcoFlow DELTA 2 Max
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Classic (1024Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Ultra Plus (3072Wh)
EcoFlow DELTA 3 Max (2048Wh)
EcoFlow DELTA 3 1000 Air
EcoFlow DELTA 3 2000 Air
EcoFlow RAPID Magnetic Power Bank
EcoFlow TRAIL Plus 300 DC
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow DELTA Pro 3
EcoFlow DELTA Pro
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 60W Portable Solar Panel
EcoFlow 110W Portable Solar Panel
Alternator Charger (800W)
EcoFlow DELTA 3
EcoFlow RIVER 3 Plus
EcoFlow RIVER 3
EcoFlow RIVER 2 Pro
EcoFlow RIVER 2
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow WAVE 2
EcoFlow GLACIER
EcoFlow RIVER 2 Max
EcoFlow 400W Portable Solar Panel
EcoFlow 45W Portable Solar Panel
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Portable Solar Panel

FAQ

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FAQ

What should I check if my 60W Portable Solar Panel cannot charge my portable power stations?

1. Ensure that the solar panel is installed outdoors. Panels installed indoor without sunlight exposure will not be able to charge portable power stations. 2. Check whether the connection cable has been properly connected according to the instructions, and re-plug it to confirm. 3. Check whether the solar panel input voltage and current match the specifications of the solar input parameters of the portable power stations, and check whether the positive and negative terminal connections are reversed. 4. Check whether any alarm message is shown on the display of the portable power stations, and troubleshoot it as instructed. 5. If the solar panel still does not work properly after the above steps, use the XT60i port to connect the portable power station to the car charger port to confirm whether the charging cable is working properly. 6. Contact after-sales service for help and send a video of the steps you have carried out.

What should I check if my 60W Portable Solar Panel cannot charge my portable power stations?

1. Ensure that the solar panel is installed outdoors. Panels installed indoor without sunlight exposure will not be able to charge portable power stations. 2. Check whether the connection cable has been properly connected according to the instructions, and re-plug it to confirm. 3. Check whether the solar panel input voltage and current match the specifications of the solar input parameters of the portable power stations, and check whether the positive and negative terminal connections are reversed. 4. Check whether any alarm message is shown on the display of the portable power stations, and troubleshoot it as instructed. 5. If the solar panel still does not work properly after the above steps, use the XT60i port to connect the portable power station to the car charger port to confirm whether the charging cable is working properly. 6. Contact after-sales service for help and send a video of the steps you have carried out.

What are precautions for storing the 60W Portable Solar Panel?

When storing the solar panel, please fold the solar panels and then put them in the bag with the lead-out wire of the junction box facing upward.

Why is there low output power generated by the solar panel?

The output power of the solar panel is affected by the intensity and the angle of sunlight. To increase the output power, use the solar panel at the time of day when the sunlight is strongest (around noon) and keep the solar panel vertical to the sunlight. Avoid using solar panels for charging on cloudy or rainy days, or somewhere in the shade.

What material is the 60W Portable Solar Panel made of? What is the waterproof rating?

The 60W Portable Solar Panel is made of monocrystalline silicon and has a waterproof rating of IP68. Monocrystalline silicon is more efficient in power generation than polycrystalline silicon. Other materials used by the panel, such as ETFE and EVA, can resist aging, corrosion, and UV damage, ensuring that the 60W Portable Solar Panel can be used outdoors for an extended period of time.

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