Welcome to EcoFlow Support

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FAQ

The ice container is in the ice maker, but it keeps prompting that the ice container is missing, is there any way I can make ice cubes?

Through the app's setting - ice detection setting, you can turn off the ice container’s detection sensor, and then continue making ice cubes.

Do I need to pay attention to anything when using the GLACIER for the first time?

Rinsing with clean water or wiping the ice maker before using it for the first time is recommended in case any dirt appears during transportation. Letting the GLACIER stand still for 2 hours prior to using it the first time is recommended.

If my ice container is missing, can I still make ice cubes?

Yes, you can. Through the app's setting - ice detection setting, you can turn off the ice container’s detection sensor, and then continue making ice cubes. After the ice detaches, you need to use a scoop to stir the bottom of ice cubes and scoop them out after the ice cubes float.

Can the GLACIER keep foods in cold storage and make ice cubes at the same time?

With constant power, the GLACIER will meet the power demands for ice making first, and the dual temperature zones can maintain the temperatures but will not cool down.

Firmware update failure

1. Check the network connection. 2. Check that the device turns on normally. 3. Restart the app then try upgrading again.

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