Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Horizontal lines appear when touching the LCD screen

Move the power supply to an open, ventilated area, or leave the machine untouched for several minutes. The horizontal lines will disappear without affecting its normal use.

After the temperature is set, the LCD screen displays the temperature from before the setting operation

Please refer to the user manual for specific operations.

The actual temperature inside GLACIER is inconsistent with the set temperature

A deviation in temperature of ±3℃ is a typical occurrence in GLACIER. Please contact after-sales customer service in the event of abnormal temperature deviation. (A deviation in temperature is a typical occurrence – English for reference)

The temperature inside GLACIER is lower than the temperature displayed on the LCD screen

A deviation in temperature of ±3℃ is a typical occurrence in GLACIER. Please contact after-sales customer service in the event of abnormal temperature deviation.

Ice remover

Once you've made ice, press Remove Ice to separate ice cubes from the bullet. This makes it easier to remove.

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