Welcome to EcoFlow Support

We're here for you

EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Ultra Plus (3072Wh)

EcoFlow DELTA 3 Max (2048Wh)

EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

EcoFlow RIVER 3

EcoFlow RIVER 2 Pro

EcoFlow RIVER 2

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

EcoFlow 45W Portable Solar Panel

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Portable Solar Panel

Home

Support

FAQ

Can the RIVER 3 Plus (Wireless) be purchased without the power bank separately on the official website?

Currently, it is not possible to purchase separately.

What is the difference between the power bank in RIVER 3 Plus (Wireless) and the Rapid 5000?

The special supply power bank is a unique version used with RIVER 3 Plus (Wireless), which can be placed in the RIVER 3 PLUS (Wireless) for wireless charging. It has four metal pogopins next to the power button, while the regular version Rapid 5000 does not. Please refer to the user manual for specific instructions.

Does the power bank paired with the River3 Plus Wireless version have a separate name?

The regular version Rapid 5000: "Ecoflow RAPID Magnetic Power Bank 5000mAh"; Special supply power bank for RIVER 3 Plus (Wireless): "EcoFlow RIVER 3 Plus (Wireless) Magnetic Power Bank (5000mAh)"

River3 Plus Wireless version, when the power bank is in the slot, why doesn't the wireless charging icon appear when using the power bank for wireless charging?

This icon indicates the phone's wireless charging status. Due to the large number of icons on the screen, we have removed this icon in the new version design, and the quick guide for future factory shipments will be updated accordingly. We apologize for any confusion this may have caused. You can check the wireless charging status through your phone's charging display. The removal of this icon will not affect the normal charging function of the power bank and RIVER 3 PLUS, so please use it with confidence.

Why can't the power pack and R3P main unit be fully charged to 100% with USB C, always stopping at 99%?

When the power pack cannot be charged, using TYPEC to charge the main unit is not possible, so it never reaches full charge. We recommend using AC to charge the main unit. We apologize for the inconvenience.

Contact us

Email Us