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FAQ

Product Storage and Usage Precautions

1. Store the product in a dry, cool, ventilated place at room temperature. The best environment for use and storage is 0℃~30℃. 2. Do not place this product in an environment with water, heat, a strong magnetic field, or corrosive gas. 3. During long-term storage, it is recommended to charge and discharge the battery once every three months (fully charge first, then discharge to 60%) to extend the service life of this product.

Is the cost of on-site installation included in the purchase cost of the product?

It depends on the agreement between the installation company and the user.

Can Ecoflow still provide maintenance after the warranty period of EcoFlow PowerOcean inverter has passed?

After the product warranty period has expired, users can purchase extended warranty from EcoFlow, and EcoFlow will provide maintenance services for customers who have extended warranties.

What is the warranty period of Power Ocean?

1: The warranty period for EcoFlow PowerOcean inverter is 15 years 2: The warranty period for EcoFlow PowerOcean battery pack is 15 years or when the battery hits below 70% of its original capacity after 6000 complete charge cycles

When does the product warranty start?

The warranty take effect from the day of completion of installation by the installer

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