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EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Ultra Plus (3072Wh)

EcoFlow DELTA 3 Max (2048Wh)

EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

EcoFlow RIVER 3

EcoFlow RIVER 2 Pro

EcoFlow RIVER 2

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

EcoFlow 45W Portable Solar Panel

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Portable Solar Panel

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Support

FAQ

Who should I contact first if there is a problem with the device, the installer or EcoFlow customer service?

If there is a problem or error during the use of the device(s), please contact the installation company first, and the installation company will provide remote guidance services. If the installation company cannot solve the problem, it will be reported to the EcoFlow technical support department for support until the problem is resolved.

If there is a problem with the product shortly after installation, can it be returned or exchanged?

Replacement: 1. Based on the date when the installation company receives feedback from the user, if the product meets the warranty conditions, replacement service can be apply during the warranty period. Return: 1. Based on the date when the installation company receives feedback from the user, products that meet the terms and conditions of being a faulty product can apply for return services within 30 calendar days. 2. Based on the date when the installation company receives feedback from the end user, products that meet the terms and conditions[1] of being a faulty product can apply for return service after 30 calendar days. a. In situations where the product cannot be repaired and the user does not accept the replacement; b. In situations where the product cannot be repaired and the manufacturer has no replacement resources; c. Other special cases and reports to EcoFlow for processing.

What is the warranty period of Power Ocean?

1: The warranty period for EcoFlow PowerOcean inverter is 15 years 2: The warranty period for EcoFlow PowerOcean battery pack is 15 years or when the battery hits below 70% of its original capacity after 6000 complete charge cycles

Can Ecoflow still provide maintenance after the warranty period of EcoFlow PowerOcean inverter has passed?

After the product warranty period has expired, users can purchase extended warranty from EcoFlow, and EcoFlow will provide maintenance services for customers who have extended warranties.

Can I get a full refund after picking a order?

It depends on the agreement between the installation company and the user.

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