Welcome to EcoFlow Support

We're here for you

EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Ultra Plus (3072Wh)

EcoFlow DELTA 3 Max (2048Wh)

EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

EcoFlow RIVER 3

EcoFlow RIVER 2 Pro

EcoFlow RIVER 2

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

EcoFlow 45W Portable Solar Panel

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Portable Solar Panel

Home

Support

FAQ

Can I use solar panels of different specifications for mixed use?

Yes, but it is not recommended. Different energy storage controllers have requirements and restrictions on the output of solar panels. When solar panels with different current values are used in series, they will be limited, resulting in the inability to release the output power and even the short-board effect of 1+1<2.

What are the precautions for the use of solar panels?

The solar panel is made of monocrystalline silicon wafer. During installation and use, please do not drop it on the ground with force, or use tools to hit the surface. Do not step on or sit on the solar panel, so as not to cause the monocrystalline silicon wafer to break and affect its use. Artificial damages will void the warranty.

What is the power range that a 400W solar panel can typically achieve?

On a sunny day without clouds and direct sunlight, the power range of a 400W solar panel is between 320–350W (this data is obtained under the conditions of irradiance of 800–900W/m2 and the panel surface at 50°C (122°F)). The nominal data of the solar panel is obtained by testing under the conditions of AM1.5, meteorological conditions of 1000W/m2, and panel surface temperature of 25°C (77°F). A power close to the nominal value can usually be reached at midday on a sunny day in winter.

Why can't the solar panel reach the nominal power in actual use?

It is normal that the actual power does not reach the nominal power. You can get close to the nominal power by correcting for the following factors: 1. Light Intensity Changes in the intensity of sunlight will cause the output power to fluctuate up and down. The actual power will be closer to the nominal power when used at noon on a sunny day, and will be less than the nominal value in the early morning or afternoon. Weather conditions will also affect the amount of sunlight that shines on the panel.For example, you are much less likely to achieve the nominal power in hazy, cloudy, or rainy conditions. 2. Surface Temperature The surface temperature of the solar panel affects the power performance of the solar panel. The lower the surface temperature, the better the power performance. For example, when using solar panels in winter, the power is usually higher than in summer. Solar panels generally reach temperatures close to 60°C (140°F) during summer. This reduces nominal power by 10–15%, despite the higher levels of light shining on the panel. 3. Light Angle When the solar panel and the light angle are perpendicular, better power performance can be obtained. However, under special installation conditions (such as the roof of an RV), the solar panel can only be used in a tiled manner, which makes it impossible to form a vertical angle with the sunlight, resulting in a power loss of about 5–15%. 4. Light Occlusion When using solar panels, try to ensure that the surface is not covered, including projection, foreign objects, glass, etc., which will cause a significant drop in power. If all of the above conditions are met, but the power used is much smaller than the nominal value, it may be a fault situation. In this case, you can contact EcoFlow customer service for assistance.

What material is the battery of the device made of?

LiFePO4

Contact us

Email Us