Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Do I need to manually operate the photovoltaic power generation system every day?

Manual control is not required because the system monitoring is fully automatic and will start and stop automatically.

Will the solar panels continue to generate electricity after a power outage? Will excessive power generation have an impact on the battery?

After a power outage, the photovoltaic panel and battery are both operating normally, and the home circuit is powered by both solar panel and the battery pack(s).

Can I buy electricity from the grid to charge the battery pack through the inverter?

It is possible to buy electricity from the grid to charge the battery pack in case of sudden adverse weather events by configuring the system mode.

How long does it take for delivery after placing an order?

EcoFlow sells products to our authorised agents, and the installation company will pick up the products from our authorised agent after the user places an order. The specific delivery date is determined by the agreement between the installation company and the user, therefore EcoFlow cannot decide on the delivery date.

How does the Emergency Power Supply (EPS) work? And how fast is it?

When your portable power station is plugged into the wall, any electronics plugged into it are powered from the grid and not its battery. When power from the grid stops, as in a blackout, the power station automatically switches to battery power within 30ms.

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