Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Does this battery have overtemperature (low or high temperature) protection?

Yes, this battery includes both low and high temperature protection for charging and discharging. During charging: Charging will stop if the temperature falls below 0°C or rises above 55°C (<32°F or >131°F). During discharging: Discharging will stop if the temperature falls below –10°C or rises above 55°C (<14°F or >131°F).

What should I do when I receive the battery?

Upon receiving the battery, use a multimeter to test the voltage of the positive and negative terminals (battery range: 10V-14.6V). Confirm that the battery is within the normal voltage range to ensure proper functionality.

How do I charge my battery?

The battery supports multiple charging methods, including solar charging, DC-DC battery chargers, and AC-DC battery chargers. We recommend carefully reviewing the battery's input parameters before selecting a charger.

Can I monitor the battery status via Bluetooth on my phone?

No, this battery does not support Bluetooth connection. You can use a shunt (purchased separately) to track the battery's status.

What is the lifespan of this battery?

It can keep above 80% remaining capacity after 6000 cycles. Additionally, this battery has an IP65 protection rating, making it suitable for most usage scenarios.

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