Welcome to EcoFlow Support

We're here for you

EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Ultra Plus (3072Wh)

EcoFlow DELTA 3 Max (2048Wh)

EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

EcoFlow RIVER 3

EcoFlow RIVER 2 Pro

EcoFlow RIVER 2

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

EcoFlow 45W Portable Solar Panel

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Portable Solar Panel

Home

Support

FAQ

Does EcoFlow RIVER 3 / RIVER 3 Plus support charging via USB-C?

EcoFlow RIVER 3 and RIVER 3 Plus support USB-C output up to 100W but do not support charging via USB-C. The EcoFlow RIVER 3 Plus Smart Extra Battery EB300 (286Wh) and EcoFlow RIVER 3 Plus Smart Extra Battery EB600 (572Wh) support both charging and discharging via USB-C up to 140W.

Is EcoFlow RIVER 3 / RIVER 3 Plus waterproof?

The battery cells and BMS in EcoFlow RIVER 3 and RIVER 3 Plus support IP54 protection, providing extra peace of mind during use. However, the entire product is not waterproof.

Does EcoFlow RIVER 3 / RIVER 3 Plus support simultaneous solar and AC charging?

Yes, the charging priority can be adjusted in the app. 1. By default, AC charging takes priority, but you can change the priority via the app. 2. When both AC and solar inputs are connected, AC charging will take priority. The solar panel will charge at its maximum power, and the AC will supplement any additional power needed to fully charge the battery.

How long does it take to charge EcoFlow RIVER 3?

AC charging: It charges from 0% to 80% in as fast as 43 minutes, and from 0% to 100% in 60 minutes. Car charging: It charges from 0% to 80% in as fast as 2.1 hours, and from 0% to 100% in 2.8 hours. Solar charging: It charges from 0% to 80% in as fast as 2.3 hours, and from 0% to 100% in 2.6 hours. *These figures are based on laboratory testing data, and actual charging duration may vary depending on environmental conditions.

What is the standby power consumption for EcoFlow RIVER 3 / RIVER 3 Plus?

EcoFlow RIVER 3: AC standby power consumption ≤ 4W, DC standby power consumption ≤ 2W. EcoFlow RIVER 3 Plus: AC standby power consumption ≤ 5.5W, DC standby power consumption ≤ 2.3W.

Contact us

Email Us