Welcome to EcoFlow Support

We're here for you

EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Ultra Plus (3072Wh)

EcoFlow DELTA 3 Max (2048Wh)

EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

EcoFlow RIVER 3

EcoFlow RIVER 2 Pro

EcoFlow RIVER 2

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

EcoFlow 45W Portable Solar Panel

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Portable Solar Panel

Home

Support

FAQ

Why is there a long weld wire (shaped like a scratch) at the handle position of the Delta3Plus device cover?

In order to make the product more beautiful, this product adopts a special spraying process, which gives the product a metallic texture. The small texture on the product shell is an irregular pattern produced by the special process, not a manufacturing defect. This pattern will not affect the product's service life and functional performance, nor will it affect the product's warranty service. Please use it with confidence!

Is the battery pack in the Delta 3 charging pack also IP65 protected?

Yes

How long does it take to fully charge a solar panel?

DELTA 3 (1024Wh) solar panel charging 11-60V, 15A, maximum 500W The following is the estimated charging time for different combinations of Zhenghao solar panels when the weather is very good: (for reference only) 160W: about 8 hours, direct connection (recommended index: ⭐⭐⭐) Two 160W: about 4 hours, in series (recommended index: ⭐⭐⭐⭐) 220W: about 6 hours, in series (recommended index: ⭐⭐⭐) Two 220W: about 3 hours, in series (recommended index: ⭐⭐⭐⭐⭐) One 400W: about 3.3 hours, direct connection The charging speed of solar panels depends on weather conditions, subject to actual testing.

What is the total voltage of the battery cell and how many series are there?

Delta 3 uses high-quality lithium iron phosphate batteries, with a total of 16 cells in 16 series and a total voltage of 51.2V.

What is the highest working altitude for Delta 3 or Delta 3 Plus?

It is recommended to use it below 2000 meters

Contact us

Email Us