Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Abnormal cooling

1. Check that the mode and temperature are correctly configured. 2. Use the device within the operating temperature range. Higher ambient temperatures will lead to greater working loads and compromised cooling effect. 3. Remove any blocking objects and make sure that the air inlet is more than 0.5 m from walls. 4. Connect the device to the Ecoflow app and complete network setup. Then check for any firmware updates. 5. Refer to the user manual and use the device within the specified temperature range. 6. Check the device's cooling effect after the protective shutdown period ends.

Can RIVER handle high-wattage appliances?

Yes. RIVER series can power devices up to 1800W with our proprietary technology, X-Boost. *X-Boost can run devices that require up to 1800W, however, it’s best to test before use. Some 600W-1800W appliances with strict voltage requirements may not function (eg. air compressors).

What kind of fast charging does RIVER 2 support?

PD2.0/3.0

Can I take RIVER 2 Series on a flight?

No

What it the battery cell chemistry of the RIVER 2 Series? 

RIVER 2 Series models have LFP battery chemistry. This allows RIVER 2 Series models to charge and discharge around 3000 times (approximately 10 years of use) before its battery capacity drops to 80%.

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