Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

Usage Guidelines

1.Keep the WAVE 3 away from dust or debris to prevent strange noises. 2.Avoid direct sunlight – it reduces cooling efficiency. 3.Place the WAVE 3 flat on the ground to avoid water leakage.

Firmware Update Tips

1.Always keep WAVE 3 connected to power during updates. Unstable power may cause failures or damage. 2.If an update fails due to power issues: Reconnect to power and retry. Contact support if the problem persists.

What should I do after receiving the WAVE 3?

1.Check the packaging for damage. Open the box and verify all components are included. 2.Plug the device into a shore power outlet, turn it on, connect it to Wi-Fi via the EcoFlow app, and update the firmware. ⚠️ Keep WAVE 3 plugged in during updates to avoid failures!

What is the noise level?

The operational volume of the Smart Generator is 56 to 67dB at 7 meters, which is similar to office noise or a conversation.

What if the inside of WAVE 2 is full of water?

WAVE 2 supports auto-shutdown with full water. When the water level indication shows full, the device switches to Fan mode if it is in Cooling mode, and automatically shuts down if it is in Heating mode. The prompts will show up in the app or on the LCD display. Please connect the device to the drain pipe. Use the app or press and hold the fan speed button to enable the external drainage function, or drain the residual water in the water tank via manual drainage.

Contact us