Welcome to EcoFlow Support

Welcome to EcoFlow Support

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EcoFlow STREAM 5000
EcoFlow STREAM Expansion Battery 5000
EcoFlow STREAM AC 5000
EcoFlow DELTA 2 Max
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Classic (1024Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Ultra Plus (3072Wh)
EcoFlow DELTA 3 Max (2048Wh)
EcoFlow DELTA 3 1000 Air
EcoFlow DELTA 3 2000 Air
EcoFlow RAPID Magnetic Power Bank
EcoFlow TRAIL Plus 300 DC
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow DELTA Pro 3
EcoFlow DELTA Pro
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 60W Portable Solar Panel
EcoFlow 110W Portable Solar Panel
Alternator Charger (800W)
EcoFlow DELTA 3
EcoFlow RIVER 3 Plus
EcoFlow RIVER 3
EcoFlow RIVER 2 Pro
EcoFlow RIVER 2
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow WAVE 2
EcoFlow GLACIER
EcoFlow RIVER 2 Max
EcoFlow 400W Portable Solar Panel
EcoFlow 45W Portable Solar Panel
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Portable Solar Panel

FAQ

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Smart Devices

WAVE 3 Power Sources

1.Shore power outlet 2.EcoFlow WAVE 2/3 Add-on Battery (XT150 port) 3.EcoFlow portable power stations (XT150 port)

WAVE 3 Won’t Turn On – How to Fix?

1.Check power connection: Plug it into a shore power outlet first. If it starts, the battery was fully drained. 2.Low battery discharging limit: If the battery is below the discharging limit, plug it in to charge. Optional: Set the discharging limit to 0% in settings. This gives you 1 extra minute of runtime before shutdown. 3.Future improvement: A firmware update will soon improve low-battery handling for smoother operation. Still stuck? Contact support for help! 😊

Battery Material

LFP (Lithium Iron Phosphate) – safer and longer-lasting.

Battery Lifespan

Retains ≥80% capacity after 4,000 charge cycles.

Is the Battery Waterproof?

Yes! IP65 rating – protects against dust and water splashes.

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