Welcome to EcoFlow Support

Welcome to EcoFlow Support

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EcoFlow STREAM 5000
EcoFlow STREAM Expansion Battery 5000
EcoFlow STREAM AC 5000
EcoFlow DELTA 2 Max
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Classic (1024Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Ultra Plus (3072Wh)
EcoFlow DELTA 3 Max (2048Wh)
EcoFlow DELTA 3 1000 Air
EcoFlow DELTA 3 2000 Air
EcoFlow RAPID Magnetic Power Bank
EcoFlow TRAIL Plus 300 DC
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow DELTA Pro 3
EcoFlow DELTA Pro
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 60W Portable Solar Panel
EcoFlow 110W Portable Solar Panel
Alternator Charger (800W)
EcoFlow DELTA 3
EcoFlow RIVER 3 Plus
EcoFlow RIVER 3
EcoFlow RIVER 2 Pro
EcoFlow RIVER 2
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow WAVE 2
EcoFlow GLACIER
EcoFlow RIVER 2 Max
EcoFlow 400W Portable Solar Panel
EcoFlow 45W Portable Solar Panel
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Portable Solar Panel

FAQ

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Smart Devices

How to Drain Water Properly

1.Hold the Drainage Button for 3 seconds to start auto-draining. After draining, remove the tube and tilt the device backward slightly to remove leftover water.

How to Move the Device Safely

1.Drain all water before moving (use the drainage button). 2.Never tilt or flip the device – it may break internal parts. 3.Check battery connections if attached. 4.Turn off the device before moving. 5.Total weight ≈55 lbs (25 kg) – Don’t move it alone！

Usage Guidelines

1.Keep the WAVE 3 away from dust or debris to prevent strange noises. 2.Avoid direct sunlight – it reduces cooling efficiency. 3.Place the WAVE 3 flat on the ground to avoid water leakage.

Firmware Update Tips

1.Always keep WAVE 3 connected to power during updates. Unstable power may cause failures or damage. 2.If an update fails due to power issues: Reconnect to power and retry. Contact support if the problem persists.

What should I do after receiving the WAVE 3?

1.Check the packaging for damage. Open the box and verify all components are included. 2.Plug the device into a shore power outlet, turn it on, connect it to Wi-Fi via the EcoFlow app, and update the firmware. ⚠️ Keep WAVE 3 plugged in during updates to avoid failures!

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