Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Abnormal cooling

1. Check that the mode and temperature are correctly configured. 2. Use the device within the operating temperature range. Higher ambient temperatures will lead to greater working loads and compromised cooling effect. 3. Remove any blocking objects and make sure that the air inlet is more than 0.5 m from walls. 4. Connect the device to the Ecoflow app and complete network setup. Then check for any firmware updates. 5. Refer to the user manual and use the device within the specified temperature range. 6. Check the device's cooling effect after the protective shutdown period ends.

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