Welcome to EcoFlow Support

Welcome to EcoFlow Support

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EcoFlow STREAM 5000
EcoFlow STREAM Expansion Battery 5000
EcoFlow STREAM AC 5000
EcoFlow DELTA 2 Max
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Classic (1024Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Ultra Plus (3072Wh)
EcoFlow DELTA 3 Max (2048Wh)
EcoFlow DELTA 3 1000 Air
EcoFlow DELTA 3 2000 Air
EcoFlow RAPID Magnetic Power Bank
EcoFlow TRAIL Plus 300 DC
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow DELTA Pro 3
EcoFlow DELTA Pro
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 60W Portable Solar Panel
EcoFlow 110W Portable Solar Panel
Alternator Charger (800W)
EcoFlow DELTA 3
EcoFlow RIVER 3 Plus
EcoFlow RIVER 3
EcoFlow RIVER 2 Pro
EcoFlow RIVER 2
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow WAVE 2
EcoFlow GLACIER
EcoFlow RIVER 2 Max
EcoFlow 400W Portable Solar Panel
EcoFlow 45W Portable Solar Panel
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Portable Solar Panel

FAQ

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Smart Devices

Why does WAVE 2 still need to drain in drain-free mode?

Drain-free means that in cooling mode, when the ambient humidity is lower than 70%, there is no need for manual drainage during use.No matter in which mode, there will still be a small amount of residual water left in water tank after WAVE 2 has finished working. Therefore, we recommend manual drainage following the instructions in the user manual each time after use and before moving the product.When the ambient humidity exceeds 70%, even if the drain-free function is on, the condensation inside WAVE 2 cannot completely evaporate, which may trigger the overflow shutdown protection. In this case, perform external circulation drainage or manual drainage according to the instructions in the user manual.

What are some of the considerations when installing the device?

When positioning the WAVE 2, avoid tilting it at an angle greater than 15°. Before first use or after long-haul transportation, please leave the device to stand for at least two hours to ensure the device's cooling medium is evenly distributed to prevent compressor faults. When positioning the WAVE 2, make sure that the air outlet is more than 50 cm away from surrounding obstacles.

What are some of the considerations when using the device?

Before updating the firmware, make sure that the device is connected to an AC power source for stable power input. The WAVE 2 works with EcoFlow outdoor power stations, but an XT150 cable needs to be prepared or purchased in advance. Refer to the FAQ for compatible models and connection methods. When powered by a car or solar energy, the power will be lower and the voltage will be unstable, so the device can only work in fan mode. Please use a plug-in battery if you need to use the cooling/heating function. When powered by solar energy in dim environments, please turn on the plug-in battery and connect it to the device to ensure normal operation. A plug-in battery can supply power to the WAVE 2 and DELTA 2 simultaneously. The working temperature range of the WAVE 2 is 5°C–50°C. Please do not use the device outside of this range. When an exhaust hose is used, please do not stretch or bend it excessively to avoid wind resistance, which may affect the efficiency of the WAVE 2.

Abnormal cooling

1. Check that the mode and temperature are correctly configured. 2. Use the device within the operating temperature range. Higher ambient temperatures will lead to greater working loads and compromised cooling effect. 3. Remove any blocking objects and make sure that the air inlet is more than 0.5 m from walls. 4. Connect the device to the Ecoflow app and complete network setup. Then check for any firmware updates. 5. Refer to the user manual and use the device within the specified temperature range. 6. Check the device's cooling effect after the protective shutdown period ends.

What are some of the considerations when using the device?

Before updating the firmware, make sure that the device is connected to an AC power source for stable power input. The WAVE 2 works with EcoFlow outdoor power stations, but an XT150 cable needs to be prepared or purchased in advance. Refer to the FAQ for compatible models and connection methods. When powered by a car or solar energy, the power will be lower and the voltage will be unstable, so the device can only work in fan mode. Please use a plug-in battery if you need to use the cooling/heating function. When powered by solar energy in dim environments, please turn on the plug-in battery and connect it to the device to ensure normal operation. A plug-in battery can supply power to the WAVE 2 and DELTA 2 simultaneously. The working temperature range of the WAVE 2 is 5°C–50°C. Please do not use the device outside of this range. When an exhaust hose is used, please do not stretch or bend it excessively to avoid wind resistance, which may affect the efficiency of the WAVE 2.

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