Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

What is the difference between Eco mode and Common mode?

Turning on the Eco mode can extend the usage time of battery in the GLACIER.

Why do ice cubes vary in size after the first time that ice is made?

The initial water temperature is high the first time that ice is made. Uneven water temperatures may occur at different parts during the cooling process, resulting in ice cubes of different sizes. But it will not happen in the second time

What is the battery protection feature of the GLACIER?

When the battery protection is turned on and the battery pack is connected, if the supply voltage falls below a set level, the device will automatically switch to supplying power via the plug-in battery. When the battery pack is not connected, the device will automatically shut down if the supply voltage falls below the set level.

Can the handles on both sides of the GLACIER be removed?

Yes, they can. When there is not enough space, the handles can be removed and placed aside.

Is the ice maker made of food-grade materials?

Yes, the ice maker is made of all food-grade materials and the drain pipes are antibacterial.

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