Welcome to EcoFlow Support

We're here for you

EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Ultra Plus (3072Wh)

EcoFlow DELTA 3 Max (2048Wh)

EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

EcoFlow RIVER 3

EcoFlow RIVER 2 Pro

EcoFlow RIVER 2

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

EcoFlow 45W Portable Solar Panel

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Portable Solar Panel

FAQ

Smart Devices

What should I take note of when using the ice container?

1. If you are using a vehicle's 12 V charger or solar energy, a plug-in battery must also be connected to use the ice making function. 2. Please rinse out the ice container before first use. 3. Before you start making ice, ensure that the left zone basket is in place, and the water level is up to the minimum water level. 4. The ice cubes may be uneven due to a high water temperature the first time you make ice.

What should I take note of for water draining?

Ensure that you reset the drain pipe after you drain the water.

What should I take note of when maintaining and storing GLACIER?

1.Ensure that you drain and dry the ice container if you don't plan on using it for a while. 2.The dual temperature zone can be cleaned by wiping a soft cloth. 3.Ensure GLACIER is at a normal temperature before cleaning it. 4.Completely drain and return the drain pipe to its original position before transporting GLACIER.

Can the GLACIER be powered by third-party batteries?

Now the GLACIER can only be powered by EcoFlow GLACIER plug-in batterys.

Can the GLACIER endure bumpy transportation for a long time?

Yes, please leave it for at least 2 hours before using it after long time transportation

Contact us

Email Us