Welcome to EcoFlow Support

Welcome to EcoFlow Support

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EcoFlow STREAM 5000
EcoFlow STREAM Expansion Battery 5000
EcoFlow STREAM AC 5000
EcoFlow DELTA 2 Max
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Classic (1024Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Ultra Plus (3072Wh)
EcoFlow DELTA 3 Max (2048Wh)
EcoFlow DELTA 3 1000 Air
EcoFlow DELTA 3 2000 Air
EcoFlow RAPID Magnetic Power Bank
EcoFlow TRAIL Plus 300 DC
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow DELTA Pro 3
EcoFlow DELTA Pro
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 60W Portable Solar Panel
EcoFlow 110W Portable Solar Panel
Alternator Charger (800W)
EcoFlow DELTA 3
EcoFlow RIVER 3 Plus
EcoFlow RIVER 3
EcoFlow RIVER 2 Pro
EcoFlow RIVER 2
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow WAVE 2
EcoFlow GLACIER
EcoFlow RIVER 2 Max
EcoFlow 400W Portable Solar Panel
EcoFlow 45W Portable Solar Panel
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Portable Solar Panel

FAQ

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Smart Devices

Firmware update failure

1. Check the network connection. 2. Check that the device turns on normally. 3. Restart the app then try upgrading again.

Horizontal lines appear when touching the LCD screen

Move the power supply to an open, ventilated area, or leave the machine untouched for several minutes. The horizontal lines will disappear without affecting its normal use.

After the temperature is set, the LCD screen displays the temperature from before the setting operation

Please refer to the user manual for specific operations.

The actual temperature inside GLACIER is inconsistent with the set temperature

A deviation in temperature of ±3℃ is a typical occurrence in GLACIER. Please contact after-sales customer service in the event of abnormal temperature deviation. (A deviation in temperature is a typical occurrence – English for reference)

The temperature inside GLACIER is lower than the temperature displayed on the LCD screen

A deviation in temperature of ±3℃ is a typical occurrence in GLACIER. Please contact after-sales customer service in the event of abnormal temperature deviation.

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