Welcome to EcoFlow Support

We're here for you

EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Ultra Plus (3072Wh)

EcoFlow DELTA 3 Max (2048Wh)

EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

EcoFlow RIVER 3

EcoFlow RIVER 2 Pro

EcoFlow RIVER 2

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

EcoFlow 45W Portable Solar Panel

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Portable Solar Panel

FAQ

Smart Devices

How long does it take to fully charge the WAVE 2 add-on battery?

When WAVE 2 is not working, the shortest time to fully charge it is 2 hours when connected to the AC, 6 hours when connected to the 24V car charger, and 3 hours when connected to the solar panel. The specific charging time varies depending on actual usage.

If the add-on battery is not connected, will the WAVE 2 work properly?

Yes. When connected to the AC, WAVE 2 works normally for cooling and heating functions. Due to insufficient car charging power and unstable solar panel power, only Fan mode is available when they are used as the sole power supply,

What is WAVE 2’s cooling and heating principle?

WAVE 2 regulates the ambient temperature by means of refrigerant heat exchange, and switches between cooling and heating functions by controlling the direction that heat flows in through a four-way valve.

Failure to connect Bluetooth to the device

1. Make sure that Bluetooth has been enabled on your phone and Bluetooth permissions have been turned on. 2. Check whether the GLACIER LCD display shows a Bluetooth icon. 3. If yes, try refreshing the app or exiting and restarting the app. 4. If not, restart the device and try again. 5. Press and hold the mode button for ten seconds to reset the wireless settings.

How fast does the GLACIER cool down?

When the GLACIER is empty, the temperature can drop from 30°C to 0°C in 15 minutes.

Contact us

Email Us