Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

How do I use Eco Mode?

Get up to 8 hours cooling with Eco Mode. Just open the app, and select “Eco Mode”, then you’ll be prompted to pick low, medium or high settings. Select which you need for a preview of how long your Wave will run for. Then, it will automatically adjust and switch between cooling and fan modes in intervals to keep you cool for extended periods.

Under cooling mode, how long can Wave battery pack, DELTA Max, and DELTA Pro support the operation of Wave?

It depends on the battery you choose to use:  Wave add-on battery: 3 hours DELTA Max: 5-6 hours DELTA Pro: 12 hours Note: Assumes average power consumption of 300W per hour for Wave under 26° with the lowest volume of air

Abnormal heating

1. Check that the mode and temperature are correctly configured. 2. Use the device within the operating temperature range. Lower ambient temperatures will lead to compromised heating effect. 3. Remove any blocking objects and make sure that the air inlet is more than 0.5 m away from walls. 4. Connect the device to the Ecoflow app and complete network setup. Then check for any firmware updates. 5. Refer to the user manual and use the device within the specified temperature range. 6. Check the device's heating effect after the protective shutdown period ends.

Can the Wave be used while charging?

When connected to AC, th will charge battery pack if operating power is guaranteed; when using power station, if power overload occurs, please disconnect the battery pack. When connecting the portable solar panel or car charging cable, if input power is not enough to support the operation of compressor, only the fan mode can operate. It is recommended to use the above two charging ways while keeping the power off.

How many charging ways does Wave battery pack support?

As long as you’re using a battery with Wave (Add-on battery, DELTA Max, DELTA Max Extra Battery, DELTA Pro, DELTA Pro Extra Battery)  three charging ways are available: 1. AC charging (500W charging rate). 2. Solar charging (200W charging rate). 3. Car charing (200W charging rate).

Contact us