Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

If the add-on battery is not connected, will the WAVE 2 work properly?

Yes. When connected to the AC, WAVE 2 works normally for cooling and heating functions. Due to insufficient car charging power and unstable solar panel power, only Fan mode is available when they are used as the sole power supply,

How do we price our bundles?

There are three prices for each bundle (Super-early bird, early bird, and pre-order). Each price is subject to a quantity limit. Therefore, a price match guarantee is not provided. 

What is WAVE 2’s cooling and heating principle?

WAVE 2 regulates the ambient temperature by means of refrigerant heat exchange, and switches between cooling and heating functions by controlling the direction that heat flows in through a four-way valve.

Does WAVE 2 have a dehumidification function?

The device does not have a separate dehumidification mode. But the dehumidification function can be realized to a certain extent when the drain-free function is turned off and the external drainage is started.

How long does it take to fully charge the WAVE 2 add-on battery?

When WAVE 2 is not working, the shortest time to fully charge it is 2 hours when connected to the AC, 6 hours when connected to the 24V car charger, and 3 hours when connected to the solar panel. The specific charging time varies depending on actual usage.

Contact us