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FAQ

What should I do if my exclusive edition power bank is broken?

We will replace the exclusive edition power bank for you personally, and we apologize for any inconvenience this may have caused.

If my RIVER 3 Plus (Wireless) breaks but the power bank is still working, what should I do?

The main unit should be sent for repair first. If it cannot be repaired, the offline service provider will need to separate the main unit and power bank from the hard bundle and replace the main unit individually. The SKU for the standalone R3P main unit: EFRIVER3Plus-W-NPB-EU EFRIVER3Plus-W-NPB-US EFRIVER3Plus-W-NPB-JP (to be built)"

Can the RIVER 3 Plus (Wireless) be purchased without the power bank separately on the official website?

Currently, it is not possible to purchase separately.

What is the difference between the power bank in RIVER 3 Plus (Wireless) and the Rapid 5000?

The special supply power bank is a unique version used with RIVER 3 Plus (Wireless), which can be placed in the RIVER 3 PLUS (Wireless) for wireless charging. It has four metal pogopins next to the power button, while the regular version Rapid 5000 does not. Please refer to the user manual for specific instructions.

Does the power bank paired with the River3 Plus Wireless version have a separate name?

The regular version Rapid 5000: "Ecoflow RAPID Magnetic Power Bank 5000mAh"; Special supply power bank for RIVER 3 Plus (Wireless): "EcoFlow RIVER 3 Plus (Wireless) Magnetic Power Bank (5000mAh)"

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