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We will replace the exclusive edition power bank for you personally, and we apologize for any inconvenience this may have caused.
The main unit should be sent for repair first. If it cannot be repaired, the offline service provider will need to separate the main unit and power bank from the hard bundle and replace the main unit individually. The SKU for the standalone R3P main unit: EFRIVER3Plus-W-NPB-EU EFRIVER3Plus-W-NPB-US EFRIVER3Plus-W-NPB-JP (to be built)"
Currently, it is not possible to purchase separately.
The special supply power bank is a unique version used with RIVER 3 Plus (Wireless), which can be placed in the RIVER 3 PLUS (Wireless) for wireless charging. It has four metal pogopins next to the power button, while the regular version Rapid 5000 does not. Please refer to the user manual for specific instructions.
The regular version Rapid 5000: "Ecoflow RAPID Magnetic Power Bank 5000mAh"; Special supply power bank for RIVER 3 Plus (Wireless): "EcoFlow RIVER 3 Plus (Wireless) Magnetic Power Bank (5000mAh)"