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FAQ

What is the RIVER 2's input power and how long does it take to fully charge?

RIVER 2: 1. AC Charging: X-Stream 360W fast charging 0%-100% in 1 hr 2. Solar Charging: 110W fully charges in 3-6 hrs 3. Car Charging: 100W fully charges in 3 hrs 4. USB-C Charging: 60W fully charges in 5 hrs RIVER 2 Max: 1. AC Charging: X-Stream 660W fast charging 0%-100% in 1 hr 2. Solar Charging: 220W fully charges in 3-6 hrs 3. Car Charging: 100W fully charges in 6 hrs 4. USB-C Charging: 100W fully charges in 6 hrs RIVER 2 Pro: 1. AC Charging: X-Stream 870W fast charging 0%-100% in 1.17 hr 2. Solar Charging: 220W fully charges in 4.5-9 hrs 3. Car Charging: 100W fully charges in 9 hrs 4. USB-C Charging: 100W fully charges in 9 hrs

Battery care and storage

1. Please use or store the product in an environment temperature between 20°C to 30°C, away from water, heat, and other metal objects. 2. For long-term storage, please discharge the battery to 30% and recharge it to 60% every three months; products that have not been charged and discharged for more than 6 months will not be covered by the free product warranty. 3. For safety, please do not store the product in an environment temperature higher than 45°C or lower than -10°C for a long time. 4. To prolong the battery life, please use the product in an environment temperature between 20°C to 30°C.

Cannot find the router wifi at home

1. Press IOT Button again to try reconnecting with power station. 2. Use another phone hotpot as a router. If you can connect the device to the hotspot network, it means that your router Wi-Fi is not 2.4 GHz. In this case, you can modify the router setting.

What battery chemistry and cell type does RIVER Pro have?

The battery types are: Cylindrical 18650, NCM batteries, 10 parallel 8 series, 80 batteries total.

Can RIVER handle high-wattage appliances?

Yes. RIVER series can power devices up to 1800W with our proprietary technology, X-Boost. *X-Boost can run devices that require up to 1800W, however, it’s best to test before use. Some 600W-1800W appliances with strict voltage requirements may not function (eg. air compressors).

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