Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

What is the function of a USB-A to USB-B data communication cable?

It supports communication with devices such as PCs and NAS, and alerts the device to save data in the event of a power outage.

Can the River 3 Plus connect multiple Extra Batteries?

No, it can only connect one Extra Battery.

Is EcoFlow RIVER 3 / RIVER 3 Plus waterproof?

The battery cells and BMS in EcoFlow RIVER 3 and RIVER 3 Plus support IP54 protection, providing extra peace of mind during use. However, the entire product is not waterproof.

Does EcoFlow RIVER 3 / RIVER 3 Plus support charging via USB-C?

EcoFlow RIVER 3 and RIVER 3 Plus support USB-C output up to 100W but do not support charging via USB-C. The EcoFlow RIVER 3 Plus Smart Extra Battery EB300 (286Wh) and EcoFlow RIVER 3 Plus Smart Extra Battery EB600 (572Wh) support both charging and discharging via USB-C up to 140W.

Does EcoFlow RIVER 3 / RIVER 3 Plus support connection to extra batteries?

EcoFlow RIVER 3: Not supported. EcoFlow RIVER 3 Plus: Can be expanded by connecting to EcoFlow RIVER 3 Plus Smart Extra Battery EB300 (286Wh) or EcoFlow RIVER 3 Plus Smart Extra Battery EB600 (572Wh).

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