Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Can both models of the power bank be brought on an airplane?

Yes, please ensure that RAPID is carried in hand luggage, as it cannot be placed in checked luggage. Note: Local government policies and airline guidelines may change, and it is strongly recommended to confirm with the airline before onboarding.

What is the operating temperature range?

Self-charging: 0-40°C, extreme conditions can support at least 5W of charging and discharging. Discharging: −10°C to 40°C, extreme conditions can support at least 5W of charging and discharging.

What is the operating temperature range?

Self-charging: 0-40°C, extreme conditions can support at least 5W of charging and discharging. Discharging: −10°C to 40°C, extreme conditions can support at least 5W of charging and discharging.

What is the operating temperature range?

Self-charging: 0-40°C, extreme conditions can support at least 5W of charging and discharging. Discharging: −10°C to 40°C, extreme conditions can support at least 5W of charging and discharging.

What is the storage temperature range?

−20°C to 45°C.

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